EMAIL: info@medana.com

Terms of Sale and Delivery

  • Medana Healthcare Ltd is a company dedicated to Sales, Supply and Support of Med-Surgical & Anaesthesia Devices. Medana products and accessories are provided to customer order via the website or email orders containing necessary information.
  • The pricing, details of the goods and delivery for the order will be as detailed in your basket
    We accept payment via PayPal, debit or credit card and bank transfer. In-stock goods are then picked and dispatched once funds have cleared.  Some may go to backorder
  • Shipping and Handling; All orders received will be given an estimated delivery date and once the goods arrive at our depot an exact date will be provided, normally shipped Monday to Friday, excluding any Public Holidays.
  • Orders; Confirmation of the goods ordered including full details of the main characteristics of those goods are as follows;
    a)Fully itemised pricing for the goods ordered including, where appropriate, taxes, delivery
    and any other additional charges;
    b)Estimated delivery date(s); All Goods purchased by you will normally be delivered within 30 calendar days of our order confirmation, unless otherwise notified.
  1. c) We reserve the right to cancel purchases without stating reasons, prior to dispatch. If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 7 calendar days.
  • Delivery charges will be applied where applicable.
  • A Delivery Note will accompany your goods.
  • If for any reason, you do not accept your order and it is returned to Medana Healthcare Ltd in saleable condition, any sums paid by you in relation to that order will be refunded within 7 working days.
  • The risk of the Goods shall remain with Medana Healthcare Ltd until they are delivered to your nominated address. Verified by courier proof-of-delivery
  • Orders will be delivered by a courier service. Delivery times are approximately 1-3 working days. Please Note: We do not include Saturday or Sunday to be working days.
  • We are bound by the courier service providers’ Terms and Conditions and we are unable to consider items lost for up to 21 days following the date the order was dispatched. Medana Healthcare Ltd will not be held responsible for any delay arising from the courier service, and in all circumstances the maximum compensation provided by Medana Healthcare Ltd. will
    not exceed the total shipping costs paid.
  • Tax Charges; all orders placed will have the relevant VAT or TAX rate applied